Urban Squirrel Protection Guarantee: A Guide
Urban Squirrel Protection Guarantee: What Hosts and Renters Need to Know
The Urban Squirrel Protection Guarantee is there to protect both hosts (Spacers) and renters (Storers). So, whether you’re a Spacer looking to protect your property or a Storer wanting to safeguard your items, understanding the Urban Squirrel Protection Guarantee is crucial.
This guide will break down the key terms and how you can use this guarantee to lower risks for both parties. Let’s get into it!
What is the Urban Squirrel Protection Guarantee?
The Urban Squirrel Protection Guarantee is a promise to compensate for loss or damage to either your property or your stored items up to a value of £2,000. It's not an insurance policy but offers significant peace of mind when using Urban Squirrel.
Best of all, it automatically applies to all bookings! This is a free benefit provided by Urban Squirrel to all of its users. It’s our promise to you! You can list your space or store your items safe in the knowledge that if things go wrong, you’re protected.
The policy is set out in full at Clause 7 of the Terms and Conditions
Of course, we hope that absolutely nothing goes wrong during your storage period. But, in the event there is a mishap, this handy guide sets out what your options are. Just remember, we’ve got your back!
Key Points of the Guarantee
- What You Can Claim:
Damage to your stored items: Up to £2,000 to repair or replace damaged or destroyed property.
Damage to your property: Up to £500 per incident, with a total cap of £2,000.
- What To Do If Your Items or Property Suffers Damage
Step One: Notify Urban Squirrel. Email info@urbansquirrel as soon as possible once you’ve discovered the damage.
Step Two: Contact authorities if necessary. For criminal damage or theft, notify the police within 48 hours and get a crime reference number.
Step Three: Collect Documentation. Gather photos, proof of ownership, inventory, and insurance details. You’ll need these later!
Step Four: Insurance. Make sure you try and use any existing insurance policies as soon as possible.
- Exclusions:
Quite obviously, the Urban Squirrel Protection Guarantee can’t cover everything. So, let’s be clear about what is out of scope:
Ineligible Expensive Items: Cash, jewelry, antiques, and important documents, in each case valued at over £500 are not covered. These items valued under £500 are covered though.
Expensive Items Not In The Inventory: Other items that are over £500 must be included in an inventory that is agreed between the Spacer and the Storer at the beginning of the storage period. If they aren’t, they aren’t covered by the Guarantee.
Prohibited Items: Any items not allowed to be stored won’t be covered.
Wear and Tear: Normal wear and tear is not covered.
No Double Claims: You can’t receive payments from other insurance and Urban Squirrel for the same loss.
By understanding and adhering to these guidelines, both hosts and renters can make the most of the Urban Squirrel Protection Guarantee and ensure you’re covered if things don’t go as planned. Stay safe and happy booking!