Frequently Asked Questions and Booking Support

Q: There is a problem with my booking. Who can I contact?

A: A: We are here to help at any time! Just drop us a message at info@urbansquirrel.com or give us a call on 020 4578 2017.

Q: What is Urban Squirrel?

A: Urban Squirrel is an online marketplace for self storage in the UK - connecting people with spare space (garages, spare rooms, sheds etc) with people that need space to store their stuff.

Q: I want to store my stuff. How does Urban Squirrel work?

A: Browse through the available spaces in your local area then request a booking. Once your booing has been accepting you can message the host directly on the platform and arrange access to the space.

Q: Will my stuff be safe?

A: Absolutely! We take the safety and security of your prized possessions seriously. The identity of each space host on Urban Squirrel is verified. We also offer a damage guarantee of up to £2000 in the unlikely event anything happens to your stuff or your property. Check out the terms of this in clause 7 of our Terms of Use. Lastly, we encourage our community of users to provide honest feedback and reviews, so you can make informed decisions and choose the space host that fits you best.

Q. I have spare space. How does Urban Squirrel work?

A: Click on any "List Your Space For Free!", upload your space, and manage your availability. Once live, you can review booking requests and accept those that work for you. Payment from storers to you is all handled through the platform. Urban Squirrel does not charge for this listing service. It's all upside cash for you! Check out Hosting Guide for more detailed information on how to become a host.

Q. What will be stored on my property?

A. That depends on what the storer wants to store! Security is really important, and stuff that is stored should be left undisturbed. However, a storer is strictly not allowed to stored any Banned Items

Q. Can I message with the person I've made a booking with?

A: Yes! You can message each other through the Urban Squirrel platform to arrange for drop off or pick up times, or any other queries you may have!

Q: What if I encounter a problem or dispute?

A: Don't you worry, human intervention is available when needed! In the unlikely event of a dispute or issue, Urban Squirrel provides a dedicated dispute resolution service. We have a team of helpful humans who are ready to lend an ear, guide you through the process, and ensure that any problems are resolved swiftly and fairly. We're here to ensure your storage journey is hiccup-free. Just email us at info@urbansquirrel.com at any time or give us a call on 020 4578 2017 and we'll help you sort things out!

Remember, at Urban Squirrel, we're here to make your storage experience convenient, secure, and hassle-free. So, join us in our storage adventure and let your belongings find a cozy home within our friendly community of urban squirrels!